How it works
When an email goes out
Critical alerts always arrive right away. The daily summary is the only email with Light alerts.
- Right away means right after the check that found the event. You receive one email per check with all your new alerts, not one email per incident.
- The daily summary goes out at 08:00 in the organization’s time zone, with one block per incident. An alert that already went out in an immediate email is not repeated in the summary.
- The subject starts with the organization name, followed by what happened.
- Emails are sent in the language of your account.
In the app
With In-app notifications on, every alert that passes your filters appears in the bell right after the check, whatever its severity.Back to normal
With Back to normal on, you also hear when a drop ends. This choice is always yours, even for drops that were mandatory.Health and Opportunities
Health and Opportunities have their own rows, Health and Opportunities, each with In-app and Email. The revenue choices above (minimum severity, frequency, back to normal) do not apply to them.- Health: an ad unit turned off in Google Ad Manager arrives right away. Everything else the daily check finds at Attention or above arrives in one morning summary at 9 AM in the organization’s time zone. Light findings stay on the Health screen. This summary is separate from the revenue daily summary at 8 AM.
- Opportunities: one email a week, on Mondays after the weekly calculation, with the new items of high or medium confidence only. Nothing is sent when there are none.
Steps
1
Open your notification settings
Go to Settings > Notifications. The Revenue card holds the alert choices.
2
Choose the channels
Turn In-app notifications and Email notifications on or off. If the organization made some alerts mandatory, the last channel that is on shows Kept on by your organization.
3
Narrow the severity, if you want
In Minimum severity, choose Everything your organization sends, Critical and Attention or Critical only.
4
Choose the email frequency
Choose Right away or Daily summary at 8 AM.
What you see
Settings > Notifications has three cards:- Revenue: the alert choices above, with the Health and Opportunities rows.
- Security: notices when two-factor authentication is turned on or a Google or GitHub account is connected. A password change, two-factor authentication being turned off and a disconnected account always notify you on both channels.
- Team & Organization: a notice when someone you invited accepts the invitation.
FAQ
I chose Critical only. Why did I receive an Attention alert?
I chose Critical only. Why did I receive an Attention alert?
The organization made Attention mandatory. Mandatory alerts ignore the personal minimum severity.
Why did I not receive a Light alert by email?
Why did I not receive a Light alert by email?
With Right away, Light alerts go only to the bell. Choose Daily summary at 8 AM to receive them by email once a day.
Do I receive alerts for clients that are not monitored?
Do I receive alerts for clients that are not monitored?
No new incidents open for them. Incidents that were already open when monitoring was turned off still update the bell until they are resolved, without email.

