Incidents

What you see

The page opens on Open incidents. Use the filter at the top to show All, Seen or Resolved incidents instead. Resolved incidents stay on this page for 30 days.

Column	What it shows
Type	The kind of drop and its severity (Critical, Attention or Light).
Client	The client of the incident.
Network / block	The network and the ad unit, or the whole client when the incident covers the client.
Started	The hour the drop started.
Estimated loss	Expected revenue minus real revenue during the incident. It is an estimate, not a measured value.
Status	Open, Seen or Resolved.

Types

Type	Meaning
Ad unit stopped	An ad unit stopped receiving requests while the rest of its client kept working.
No ads served	An ad unit still receives requests but almost none is filled.
Client lost traffic	A client’s requests fell to less than half of normal, beyond the market.
Client fill rate dropped	A client’s fill rate fell below 60% of normal while its traffic held.
Revenue per request dropped	A client earns much less per request than in the same weekdays of previous weeks.
Revenue trending down	A client’s revenue of the last 7 days is well below the 14 days before, with no equivalent drop in traffic.

The exact rules are in Alert kinds. Older incidents may show types from earlier versions of the detection, such as Revenue zeroed or Network-wide drop.

Mark as seen

Any member can choose Mark as seen on an open incident. The status changes to Seen for the whole team, so others know someone is looking at it. Detection goes on as before: the incident can still get worse or be resolved, and alerts keep following the rules.

FAQ

Where does the link in an alert email or webhook take me?

To the Incident page. An alert email that covers several incidents of one client opens the client page instead, and one that mixes clients opens the Panel. If the incident belongs to another organization you are a member of, the dashboard switches to it.

Can I close an incident by hand?

No. An incident is resolved only when the numbers return to normal. To stop alerts about something you already know, create a mute exception.

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Screens

Detection

Alerts

Account

Reference

What you see

Types

Mark as seen

FAQ